If you have deposited the cryptocurrency to wrong address on RightBTC:
1. If the user fills in the wrong address during the operation, we generally does not provide the recovery service.
2. RightBTC will help you recover in the controllable cost range in order to recover the customer's serious losses caused by operational errors. The recovery operation requires a lot of labor cost, time cost and risk control costs.
3. The customer needs to provide the following information, we will respond promptly and determine whether it meets the requirements for recovery.
a. Your UID and email address
b. The cryptocurrency name and quantity
c. TXid (hash value)
d. The correct wallet address
f. A screenshot of the deposit record
g. Account holder must hold a photo with the C2 verification, and at the same time hold a crumpled white paper on the other hand with the content of "RightBTC + the name of the currency you want to retrieve + quantity"
Note: The account must complete the C2 verification of KYC. If you do not complete the C2 verification, you will not be able to retrieve it.
If it is possible to retrieve the wrongly deposited cryptocurrency, we need to install or upgrade the wallet as well as export and import the private key. Only highly authorized personnel can perform operations and undergo a rigorous risk control review. The whole process takes at least a month or more, and it may take longer. Please be patient.
Thank you for your continued support of RightBTC.
The RightBTC Team
Dec 4th, 2018