FAQ

1. RightBTC transaction rate?

Transaction Fee are paid both by the buyer and the seller，please refer to the fee description for details.

https://support.rightbtc.com/hc/en-us/articles/360007906191

2. How to make my account more secure? 

• password 

To make sure your password complex and unique, it it should contain 8 digits at least. As well as a mixture of lower and upper-case letters, characters and symbols without any obvious rules, your name, E-mail address, your birthday, your cellphone number and information which can be got by others should be excluded. If you reset your password, the new password should be different from the previous one. Besides, never disclose your password to others. 

• Watch out for the phishing

Use a unique account email and different passwords, and do not disclose this information to anyone. Check the official website domain name before logging in: https://www.rightbtc.com and choose reliable anti-virus software that is continuously updated. Encrypt your email, and to ensure the safety of your computer and computer network, use a secure wired cable to access the internet.

3. Safety Guidelines?

For the safety of your assets, please refer to the following safety instructions: Do not lend your account and password to another person. Do not log in to RightBTC official website (computer or mobile phone) on a public device. Do not open any links or emails sent by strangers. 

4. What if I do not receive the withdraw/deposit from RightBTC?

You can check the withdraw/deposit status in “Account àMy Asset”page. If it shows that the submission is not processed yet, please wait for the processing. If the withdrawal is transferred out, you will be able to see the hash value. Using the hash value, you can check the confirmation times of block in the block network. You can also check the arrival status with the recipient.

5. How can I check the details of my orders?

You can go to “AccountàMy Asset”page, then My Asset section shows all Trading History. Details include active orders and executed orders，sell, buy, price, volume and amount.  

6. How to contact us?

You can fellow below steps to contact us.

If you have any query, please submit an email to info@rightbtc.com. 

If you have any business cooperation opportunity, please submit an email to business@rightbtc.com

Also, we have RightBTC telegram group, please add https://t.me/RightbtcExchange